Returns & Exchanges

Sometimes, the fit just isn't the one.

We want you to love what earns a place in your wardrobe. If something isn't quite right, please review our return and exchange guidelines below.

Return Eligibility

Eligible items may be returned within [RETURN WINDOW] days of delivery.

To be eligible for a return, merchandise must be:

Unworn and unused
Unwashed
Free of stains, odors, makeup, deodorant and signs of wear
Returned with all original tags attached
Returned in its original condition and packaging, when applicable

Items that do not meet these requirements may not be accepted.

Items That Cannot Be Returned

For hygiene, safety or promotional reasons, certain items may be considered final sale and are not eligible for return or exchange.

This may include:

Bodysuits and intimate apparel
Swimwear where applicable
Earrings and certain jewelry
Beauty or personal-care products
Gift cards
Items marked Final Sale
Clearance merchandise, when stated at the time of purchase

Any return restrictions applicable to a specific product will be noted on the product page or at the time of purchase.

Starting a Return

To request a return, please contact our Customer Care team through our Contact Us page and include:

Your order number
The item(s) you'd like to return
The reason for your return

Please do not send merchandise back without first submitting a return request and receiving return instructions.

Unauthorized returns may not be accepted.

Exchanges

Found the right look, but need a different size?

Because availability can change quickly, we cannot guarantee that your preferred size, color or style will still be available when your return is received.

[CHOOSE POLICY: We offer exchanges for eligible items when inventory is available / We do not offer direct exchanges. Customers may return an eligible item and place a new order for the preferred size or style.]

If there's something you don't want to miss, placing a new order may be the best way to secure it before it's gone.

Return Shipping

[INSERT YOUR POLICY: Customers are responsible for return shipping costs / We provide a prepaid return label and deduct $___ from the refund / Eligible returns receive complimentary return shipping.]

Original shipping charges are [refundable/non-refundable], except where required by law or when an error was made with your order.

We recommend retaining your return tracking information until your return has been processed.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original method of payment.

Please allow [X–X business days] for your return to be reviewed and processed after it arrives.

Once a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Damaged, Defective or Incorrect Items

Your order should arrive exactly as expected.

If you receive an item that is damaged, defective or different from what you ordered, please contact Customer Care within [X days] of delivery.

Include your order number and clear photographs showing the item, the issue and, when applicable, the original packaging.

We'll review the information and assist with the appropriate resolution.

Please do not return a damaged, defective or incorrect item before contacting us.

Final Sale

Items marked Final Sale at the time of purchase cannot be returned or exchanged unless they arrive damaged, defective or incorrect, or otherwise required by applicable law.

Please review product details carefully before purchasing a Final Sale item.