Frequently Asked Questions
Questions? Consider this your guide to all things Bougie Bar.
From finding the right size to tracking your latest order, we've gathered answers to some of our most frequently asked questions below.
Orders
How do I know my order was received?
Once your order has been successfully placed, you'll receive an order confirmation at the email address provided during checkout.
Didn't see it? Check your spam or promotions folder first. If it's still nowhere to be found, contact our Customer Care team and we'll be happy to assist.
Can I change or cancel my order?
We begin processing orders as quickly as possible, so changes or cancellations cannot always be guaranteed once an order has been placed.
If you need to make a change, contact us as soon as possible. We'll do our best to accommodate your request if processing has not already begun.
Can I change my shipping address after placing an order?
Contact us immediately if you notice an error in your shipping address.
We may be able to update it before processing begins. Once an order has been processed or shipped, we may not be able to change its destination.
Please double-check your shipping information before completing checkout.
Shipping & Delivery
When will my order ship?
Orders require processing before shipment. Processing and estimated delivery times can vary by item and destination.
For current timeframes and complete details, please visit our Shipping & Delivery Policy.
Will all of my items arrive together?
Not necessarily.
Some Bougie Bar pieces may be fulfilled from different locations or fulfillment partners. If your order contains multiple items, they may arrive separately.
Don't worry—separate packages do not mean anything is missing from your order.
How can I track my order?
Once tracking information becomes available, you'll receive an email with the details you need to follow your package.
Please allow time for the carrier's tracking system to update after your shipping information is issued.
Why hasn't my tracking information updated?
Carriers don't always scan packages immediately at every stage of transit, so tracking information may occasionally take time to update.
If there has been no movement for an extended period, contact Customer Care so we can help you determine the next step.
Do you ship internationally?
Shipping availability and estimated delivery times are displayed during checkout based on your destination.
International customers should be aware that customs duties, taxes or import fees may apply depending on the destination country's requirements.
Returns & Exchanges
What is your return policy?
We want you to feel confident about what earns a place in your wardrobe.
Return eligibility, timeframes and instructions are outlined in our Return & Refund Policy. We recommend reviewing the policy before submitting a return request.
Can I exchange an item?
Availability can change quickly, so direct exchanges may not always be possible.
Please refer to our Return & Refund Policy for current options and instructions.
What if my item arrives damaged or incorrect?
That's not how your Bougie Bar order should arrive.
If you've received a damaged, defective or incorrect item, contact Customer Care as soon as possible and include your order number along with clear photographs of the item and packaging.
We'll review the issue and assist with the appropriate next steps.
Sizing & Fit
How do I know which size to order?
Because sizing can vary between styles and manufacturers, we recommend reviewing the size information provided on the individual product page before ordering.
When available, product-specific measurements should always be your first reference.
Do all Bougie Bar items fit the same?
No. Fit can vary depending on the silhouette, fabric, construction and manufacturer.
A fitted dress, oversized top and structured set may each fit differently even when labeled the same size.
Pay attention to individual product descriptions and sizing information when choosing your size.
Products
Will sold-out items be restocked?
Some of our most-wanted pieces may return, while others are available only for a limited time.
If you've found something you love, we wouldn't recommend waiting too long.
How should I care for my Bougie Bar pieces?
Care requirements vary by item and fabric.
Always follow the care instructions included with your garment when available. Proper care can help preserve the appearance, fit and life of your clothing.
Are colors exactly the same as they appear online?
We make every effort to represent products as accurately as possible. However, colors may appear slightly different depending on photography, lighting and the settings of your phone, tablet or computer screen.
Payments & Promotions
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
Can I use more than one discount code?
Unless otherwise stated, promotional offers and discount codes may not be combined.
Certain products, collections or promotions may also be excluded from discounts.
I forgot to enter my discount code. Can it be applied after I order?
Discount codes should be entered before completing checkout.
Once an order has been submitted, we generally cannot apply promotional codes retroactively.
Still Need Us?
Couldn't find what you were looking for?
Our Customer Care team is here to help with questions about your order, shipping, returns or your Bougie Bar shopping experience.
Please visit our Contact Us page and include your order number when contacting us about an existing order.
We'll take it from there.
The Bougie Bar
Selected with intention. Worn with confidence.