Order Changes & Cancellations

Changed your mind? Timing matters.

We begin processing orders shortly after they're placed so we can get them on their way as quickly as possible.

If you need to make a change or request a cancellation, here's what you need to know.

Can I Cancel My Order?

If you'd like to cancel an order, please contact our Customer Care team as soon as possible after placing it.

We'll do our best to accommodate your request if your order has not entered processing or fulfillment.

Once an order has been processed, prepared for shipment or shipped, we may no longer be able to cancel it.

Submitting a cancellation request does not guarantee that the order can be canceled.

If we're unable to stop your order in time, you may be able to request a return after delivery in accordance with our Returns & Exchanges Policy.

Can I Change My Order?

Need a different size, color or item?

Contact Customer Care as soon as possible.

Because orders move into processing quickly, we cannot guarantee that changes can be made after checkout.

Depending on the status of your order, it may be necessary to cancel the original item or order, when possible, and place a new order for your preferred selection.

Availability is not guaranteed while an order-change request is being reviewed.

Can I Change My Shipping Address?

Please review your shipping address carefully before completing checkout.

If you've entered an incorrect or incomplete address, contact Customer Care immediately with your order number and correct shipping information.

If your order has not entered fulfillment, we may be able to update the address.

Once an order has been processed or shipped, address changes may no longer be possible.

The Bougie Bar cannot guarantee delivery to an address different from the one submitted at checkout once fulfillment has begun.

I Entered the Wrong Email Address or Contact Information

If you notice an error in your email address or other contact information after placing your order, contact Customer Care with your order number and the correct information.

We'll update the details when possible.

Please note that changing your contact information does not necessarily change the shipping information associated with an order already in fulfillment.

Can I Add Something to an Existing Order?

Once an order has been placed, additional items generally cannot be added to it.

If something else has caught your eye, please place a separate order.

Separate orders may be processed and shipped independently and cannot always be combined into one shipment.

Can I Exchange an Item Before It Ships?

If you need a different size or color, contact us immediately.

When an order has not yet entered fulfillment, we'll determine whether a change can be made based on the order status and product availability.

Once fulfillment has begun, we may not be able to exchange or substitute items within the order.

After delivery, eligible items may be handled according to our Returns & Exchanges Policy.

What If My Order Has Already Shipped?

Once your order has shipped, we cannot cancel it or make changes to the items or shipping destination.

Please wait until your order arrives and review our Returns & Exchanges Policy to determine whether your item is eligible for return.

How to Request a Change or Cancellation

Visit our Contact Us page and include:

• Your full name

• Your order number

• The change you'd like to request

For address corrections, please include the complete corrected shipping address.

The sooner we receive your request, the better the chance